Privacy Policy
1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?
The entity that acts as responsible for the processing of your personal data when you purchase or interact with us is ECO-BLU PVC, S.L.U.
· ECO-BLU PVC, S.L.U.
· Address: Ave. de la Ribera Alta nº 28 – 46260 Alberic (Valencia)
· Telephone: +34 660 832 041
· Data Protection Officer:info@eco-blu.es
2. WHAT TYPES AND CATEGORIES OF PERSONAL DATA DO WE PROCESS?
· Identification and professional contact information.
· Billing and payment data.
· Connection data, navigation.
Within each of these categories of data are the following types of data that we will request from you or that you will provide to us at some point in our relationship:
Identification and professional contact information: Name and surname, postal address, shipping address, date of birth, telephone number and email address. It may happen that you provide us with data from third parties with whom you have some type of relationship. In that case, we will process the data because we understand that you have notified these third parties that you were going to provide us with their data and you have referred them to this privacy policy so that they know how we process their data. However, when we have the opportunity we will inform you of this privacy policy.
Billing and payment information: Billing address, checking account number and bank details. Data necessary to make and complete an invoice. Payment or card details are not held or collected in our systems, but rather the data is sent directly via the payment gateway to the payment service provider.
Connection data, navigation: In this case we can have access to the IP address of your device and the device identification code and metadata.
3. FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
We will process your personal data for different purposes depending on your relationship or interaction with us.
a) Sale of products: When you buy at ECO-BLU we can process your data to:
· Manage the purchase orders you make through the different ECO-BLU channels (in store, online, by phone, Whatsapp, etc.) and contact you regarding your purchase. We collect data about how logged-in customers use our different channels (website and store) to better understand how these channels are used and how they interact with each other. The legal basis for such processing is our legitimate interest in analyzing and improving contact points with our customers.
· Manage payments by communicating data to the corresponding financial entity.
· Perform a fraud verification on card payments, based on the country where the credit card was issued, zip code and country of origin. In this case we inform you that this decision is made automatically.
· The issuance of invoices for the purchase of products.
· If you have a profile on the ECO-BLU website, to be able to see the summary of your purchases and your invoices in your customer area.
· Carry out and send you quality surveys about the products you have purchased at ECO-BLU.
b) ECO-BLU Services: When you request a service we can process your data to:
· Hire an ECO-BLU service through any of the ECO-BLU channels such as transportation, planning and specialized advisory services, the sale of outlet products, etc. as well as others that we offer.
· Contact you through any means owned by ECO-BLU (telephone, email, WhatsApp) in relation to the service you have requested.
· Manage payment for services.
· Resolve any query about our products or services through any means owned by ECO-BLU (telephone, email, WhatsApp).
· Prepare and send you invoices.
· If you have a profile on the ECO-BLU website, to be able to see the summary of your purchases and your invoices in your customer area.
· Carry out and send you quality surveys about the services you have contracted with ECO-BLU and with third-party collaborators.
c) ECO-BLU Customer Service: When you contact us through our Customer Service or any means owned or enabled by ECO-BLU or, even directly through store staff, whether you are a registered ECO-BLU customer or not and You provide us with your data, we process it to:
· Manage, attend to and, where appropriate, contact you in relation to a request, return or claim, as well as in relation to any queries you wish to ask us.
· Send you invoices.
· Contact you in the event that we issue a safety warning about any of our products or if we need to conduct a safety investigation on a product.
· We may record customer service calls for quality and security reasons and for internal training purposes.
· Virtual Customer Service. We will be able to help you and respond to the request you make when using our virtual customer service.
· Manage and respond to the request or queries that you make or want to make to us.
· Contact you in relation to the request or queries that you make or want to make to us.
· Send your request or query to the customer service department or corresponding department.
d) Video surveillance systems: To guarantee the safety of people and facilities we have security cameras. We also use cameras to count visitors at the entrance, exit and other parts of the exhibition. The images will not be recorded and the purpose of the information processing is to count the occupancy and flow of customers in the exhibition for security reasons and to offer a better experience to our customers.
e) Purchases made through www.eco-blu.es: When purchasing in the ECO-BLU online store we process your data because we need it to be able to carry out the contract that binds us when you purchase a product. To prevent purchasing fraud, we process your data on the basis of the execution of a contract as it is a necessary procedure in the purchasing process. In this case, we inform you that an automatic verification will be carried out.
4. WHY DO WE PROCESS YOUR PERSONAL DATA? WHAT LEGAL BASIS DO WE HAVE TO TREAT THEM?
a) Sale of ECO-BLU products: When purchasing at ECO-BLU we process your data because we need it to be able to carry out the contract that binds us when you buy a product or the pre-contractual relationship in the event that we prepare a quote for you or need certain information prior to the purchase. To prevent purchasing fraud, we process your data on the basis of the execution of a contract as it is a necessary procedure in the purchasing process. In this case, we inform you that an automatic verification will be carried out.
We may also process the data based on our legitimate interest, in the case of sending quality surveys on products purchased and services contracted with ECO-BLU and third-party collaborators, and sending requests to evaluate the items purchased at ECO-BLU. . You can contact the Data Protection Officer to request more information.
We also understand that you want to stop receiving them and we respect that decision when you tell us.
b) ECO-BLU Services: When contracting a service, we process your data because we need it to be able to carry out the contract that binds us when you contract a service or the pre-contractual relationship in the event that we send you a quote or need certain information prior to the provision or contracting of services. services, for example, if you request an appointment for a service.
To prevent fraud when contracting services, we process your data based on our legitimate interest, as well as in the case of sending quality surveys about the contracted services, monitoring your budget through calls or emails or managing quotes based on the information collected. You can contact the Data Protection Officer to request more information.
We may also use your data to create profiles based on the use of the website to plan appointments and specialized advice based on consent.
c) ECO-BLU Customer Service: The legal basis for the treatment is the pre-contractual relationship established with ECO-BLU, the execution of the contract that binds us in the case of being a client of ECO-BLU and the fulfillment of legal obligations that may correspond to us based on the query you ask us or the question you ask us, as well as the legitimate interest in being able to provide you with the customer service that you have requested from us, including the possibility of recording the conversation for quality and security reasons and for internal training purposes. We have carried out a weighing of interests and have determined that the information collected allows ECO-BLU to maintain a list of interactions that facilitates better customer service, contributing to the effective resolution of their problems or queries. You can contact the Data Protection Officer to request more information.
d) Video surveillance systems: The basis of legitimation of the treatment is, primarily, the public interest, since through the video surveillance system we try to guarantee the security of people, property and facilities. However, the legitimate interest of the data controller could also serve as a basis for legitimation. You can contact the Data Protection Officer to request more information.
e) Purchases made through www.eco-blu.es: basis of legitimacy: contractual relationship.
5. WITH WHOM DO WE SHARE YOUR PERSONAL DATA? WHO DO WE COLLABORATE WITH?
In some cases, we provide your data (only when necessary) to third-party service providers. These providers may only use your data to provide the corresponding services. Therefore, they cannot use such information for their own purposes or transfer it to third parties. It is also possible that the law requires us to disclose your data to public entities, authorities or bodies. If that is the case, we only disclose what is strictly necessary.
Where necessary, the following categories of third parties may know your data:
· Postal workers.
· Email processors.
· Printers.
· Delivery companies.
· Payment providers.
· Companies that analyze the use of the ECO-BLU website on behalf of ECO-BLU.
· Companies that customize the ECO-BLU website.
· Companies that make our Customer Service Center accessible through social networks and telephone exchanges.
· Auditors, consultants, and other similar companies that provide consulting and auditing services.
· Companies that provide marketing and advertising services to ECO-BLU.
· Other companies that provide services to ECO-BLU and that need to access the data to be able to provide the specific service.
6. DO WE TRANSFER DATA TO THIRD PARTIES FOR COMMERCIAL PURPOSES?
We do not transfer your data to third parties for commercial purposes, we will only send you commercial information about our products and services. We may offer you discounts and advantages with companies with which ECO-BLU has reached commercial agreements, but we will not transfer your data to them, we will only send you information about their products or services if they have offered us relevant advantages.
7. DO WE TRANSFER YOUR PERSONAL DATA OUTSIDE SPAIN?
For the provision of any of the services that we offer you through the ECO-BLU channels, such as making an appointment for a specialist advisory service, purchasing via WhatsApp, online purchasing, collecting your order, evaluating products purchased at ECO-BLU, the sending of advertising, as well as in the event that you contact ECO-BLU through social networks and we use your data to manage an incident or claim, or if you share information about the design of any room your home, we inform you that our suppliers may process your personal data in countries outside the EEA based on an adequacy decision of the European Commission or on standard contractual clauses approved by the European Commission and incorporated into our agreements. If you have any questions about international data transfers and the security measures we have implemented to ensure the protection of your personal data, please contact us.
In the case of WhatsApp Business, a Meta company, the service will be provided by WhatsApp IrelandLimited (Irish company). However, because WhatsApp shares information with the rest of the companies in the Meta group, using WhatsApp involves transferring personal data outside the EEA under Standard Contractual Clauses. If you decide to use WhatsApp as a means of communicating with ECO-BLU, we recommend that you review your privacy settings and read the WhatsApp Privacy Policy to obtain more detailed information about the use that WhatsApp makes of the personal data of users who use this service. .
8. HOW LONG DO WE KEEP YOUR PERSONAL DATA?
a) Sale of products: We retain your data about your purchases and orders so that we can answer any questions regarding the warranty, as well as other questions or complaints about the product, as well as to be able to demonstrate that you have purchased with ECO-BLU for six (6) years. For tax purposes, we are required to retain invoice details as well as related documents such as requests for duplicate invoices or VAT refunds for ten (10) years.
b) ECO-BLU Services: We retain your data about the contracted services to be able to respond to any questions regarding the warranty, as well as other questions or complaints about the product, as well as to be able to demonstrate that you have purchased with ECO-BLU for a period of six (6) years. .
In the case of surveys, we will keep your data for a maximum period of twelve (12) months.
For tax purposes, we are required to retain invoice details as well as related documents such as requests for duplicate invoices or VAT refunds for ten (10) years.
c) ECO-BLU Customer Service: Once any issue has been resolved through Customer Service, we will retain this information for ten (10) years so that we can provide you with better service if you need to contact us about the same issue in the future.
d) Video surveillance systems: Camera images will be deleted within a maximum period of thirty (30) days, unless there are justified reasons to store them for longer (for example, if they are part of a police investigation).
e) Purchases made through www.eco-blu.es: retention period: We keep your data about your purchases and orders to be able to respond to any questions or complaints about the product, as well as to be able to demonstrate that you have purchased with ECO- BLU for six (6) years. For tax purposes, we are required to retain invoice details as well as related documents such as requests for duplicate invoices or VAT refunds for ten (10) years.
9. DO YOU KNOW YOUR RIGHTS REGARDING YOUR PERSONAL DATA?
If you want to make a request to ECO-BLU related to your data and exercise your rights in this matter, contact ECO-BLU quickly and easily through the email address info@eco-blu.es
Right of access to personal data. You have the right to obtain a copy of the personal data that ECO-BLU holds about you and information about how we use it. In general terms, these requests will be processed at no cost to the Interested Party.
Right to rectification You can ask ECO-BLU to update or rectify the personal data we have about you.
Right of deletion. You can ask us to cancel your data, please note that such cancellation may mean that we have to stop providing you with a service.
Right to object and limit processing. You can object to the processing of your personal data, or request that it not be used for certain purposes.
Right to portability. As long as the necessary requirements are met, you can request your personal data in a commonly used electronic format, and to have it transmitted to another third party of your choice.
Right not to be subject to an automated decision (including profiling). You have the right not to be subject to a decision based solely on automated treatments.
Right to revoke consent If you have given us your consent for specific data processing, we inform you that you can withdraw it at any time.
Right to file a claim with the Spanish Data Protection Agency. If at any time you are dissatisfied or concerned about how we respond to your request, you can file a complaint with the Spanish Data Protection Agency.
10. CAN THIS PRIVACY POLICY BE MODIFIED?
Yes, this privacy policy can be updated. This privacy policy is from 07/17/2024. We recommend that you read this privacy policy regularly. If significant changes are made, we will notify you separately.